Live now — drafts ready in your dashboard within an hour
AI Reputation Specialist.
More 5-star reviews, automatically
93% of customers read reviews before calling a security company — and each star is worth 5-9% more revenue. AI Reputation Specialist requests Google reviews after every install and service call (when satisfaction is highest), drafts AI-suggested responses to every new review good or bad, and alerts you the moment something needs your attention. The nationals like ADT sit at a 2.3-star average. This is how a local dealer makes that look embarrassing.
What this does for your business
Reviews are the local-search engine
Google's local rank algorithm weights review volume + recency + response rate heavily, and 57% of customers won't even consider a business under 4 stars. More 5-star reviews = higher local rank = more calls. Each additional star is worth roughly 5-9% more revenue. Period.
Right ask, right time
AI sends the review request right after the install or service call ends (when satisfaction is highest), via the channel they prefer — SMS gets a 98% open rate versus about 20% for email, and every extra click loses you half the people.
Every review gets a response
Even negative ones — AI drafts a calm, professional reply within hours, flags it to you for approval if it's sensitive. Negative reviews with thoughtful responses convert customers better than reviews with no response.
How it works
Connect your Google Business Profile
OAuth, 5 minutes. We also support Yelp, BBB, Facebook reviews.
Trigger review requests
After each customer (CRM trigger, invoice-paid trigger, or manual). SMS gets the highest response rate.
AI drafts every response
Within hours of a new review landing. You approve before publishing, or set auto-publish for routine 5-stars.
What's included
- ✓Up to 250 review requests per month — sent automatically after every completed install or service call
- ✓One-tap feedback page: happy customers land in your Google review box, unhappy ones come to you privately first
- ✓One friendly follow-up nudge a few days later (once, never nagging)
- ✓Referral ask to confirmed-happy customers — the compounding step almost nobody does
- ✓AI-drafted response to every new Google review, sensitive ones escalated to you
- ✓Dashboard tracking: requests sent, happy/unhappy, reviews detected, referrals asked
What you pay today vs. what we charge
Today
Birdeye / Podium / NiceJob + admin time
$300–$500/mo
With AI Security Edge
AI Reputation Specialist
$147/mo
Save 50%+
Common questions
How much do reviews actually affect a security company's sales?+
A lot. 93% of customers read reviews before calling a security company, 85% trust online reviews as much as a personal referral, and 57% won't even consider a business rated under 4 stars. Each additional star is worth roughly 5-9% more revenue, and a 5-star listing gets about 3.3x more clicks than a 3-star one. Reviews are also the #1 factor in local map-pack rankings. For a local dealer, this is one of the highest-leverage ways to out-compete the nationals — ADT's national average sits around 2.3 stars, so a well-managed 4.8 makes you the obvious choice.
How does the review system actually work?+
It's a proven 5-step system run automatically. (1) Identify the perfect moment — the 24-48 hour 'review window' right after an install or service call when satisfaction is highest. (2) Make it ridiculously easy with a direct Google review link (every extra click loses about half the people). (3) Automate the ask via SMS, which gets a 98% open rate versus about 20% for email. (4) Follow up once, a few days later, for the ones who didn't get to it. (5) Respond to every review — good ones get a quick thank-you, negative ones get a calm professional reply that's escalated to you first. Happy customers route to Google; unhappy ones route to you privately so problems get fixed instead of posted.
How many extra reviews can I realistically expect?+
Depends on your customer volume. For a typical security company doing 100 installs and service calls/month, expect 25-50 new Google reviews/month (vs. ~2-5 without automation). That's a meaningful jump — and Google ranks recency heavily, so fresh reviews matter more than old ones.
Will customers feel spammed by review requests?+
No — sent ONCE per job, right after service completion (peak satisfaction window). Includes opt-out. Most happy customers genuinely want to help; they just need a frictionless ask.
What about negative reviews? Will AI respond to those?+
AI drafts a calm, professional reply but escalates negative reviews (1-3 star) to you for approval before posting. You can override the AI draft entirely, edit it, or write your own. We never auto-publish negative-review responses without your sign-off.
Can I customize the review request message?+
Yes. Defaults work for most businesses, but you can edit the SMS and email templates, add personal touches, or A/B test different messages.
Does it work with platforms other than Google?+
Today the focus is Google — it's what decides local search and where homeowners check a security company before they call. Review monitoring and response drafting run on your Google reviews; Yelp, BBB, and Facebook support is on the roadmap.
What's the referral ask?+
A few days after a customer confirms they had a great experience (or their Google review appears), they get one text asking them to pass your name along to a friend or neighbor. Referred customers close at the highest rate of any lead source, and almost no dealer systematically asks. You can turn this off anytime from the dashboard.
What if I get more than 250 review requests in a month?+
Overage is $0.20/extra request. Most service businesses fit well under cap. High-volume businesses can upgrade to a higher cap from the dashboard.