Replaces $1,000–$2,000/mo email agencies
AI Customer Reactivation Agent.
Wake up your dormant customer list
AI Reactivation Agent finds the customers who haven't been back in a while, writes a personalized 'we miss you' text or email for each one, and sends them for you — after your one-click approval, or fully automatic if you flip auto-send on. Replies come straight to you. Up to 300 past customers re-engaged per month.
What this does for your business
Your highest-converting leads
A dormant past customer is 5-7x more likely to buy than a cold lead — they already know you, like you, and have done business with you. Most owners just forget to follow up.
Feels personal, not blast
Each message references their specific past service, the season they bought, or a relevant upcoming need. Not a 'Dear Valued Customer' mass mailer.
Multi-channel (email + SMS)
Some past customers ignore email but reply to text. Some are the opposite. AI picks the right channel per customer based on past engagement patterns.
How it works
Upload your customer list
One CSV from your billing or monitoring software, or any spreadsheet — name, email/phone, last service date. Completed bookings add themselves automatically. Takes 10 minutes.
AI segments + drafts
Identifies dormant customers using your own 'cold after N days' threshold, writes a personalized message per customer — their name, how long it's been.
Approve → we send
The weekly batch waits in your dashboard for one-click approval (or flip auto-send on). Texts go out during business hours with opt-out handling built in; email replies land in YOUR inbox; text replies get forwarded to your email instantly.
What's included
- ✓Up to 300 dormant customers re-engaged per month (email + SMS)
- ✓Per-customer message personalization — their name, how long since their last service
- ✓Weekly batch in your dashboard — one-click approve, or flip auto-send on
- ✓We do the sending — registered business texting (A2P) and email included, nothing for you to set up
- ✓Text replies forwarded to your email the moment they arrive; email replies go straight to your inbox
- ✓Compliance built in: texts only during business hours, automatic STOP handling, each customer contacted at most once a quarter
- ✓Dashboard tracking: drafted, approved, sent, replied
- ✓Pairs with $97/mo Basic Website hosting (required for customer database + dashboard)
What you pay today vs. what we charge
Today
Email marketing agency or Klaviyo mid-tier + admin
$1,000–$2,000/mo
With AI Security Edge
AI Customer Reactivation Agent
$197/mo
Save 80%+
Common questions
How does AI know who's a dormant customer vs. a current one?+
Based on your transaction or contact history. We pull last-purchase-date or last-contact-date from your CRM or upload, then filter for the 6-12 month gap window. You can customize the window — some businesses want 3 months, others want 18.
What does the message actually say?+
Personalized to the customer. For a security company: 'Hi Mike, it's been about 14 months since we installed your security system. Want us to come do a quick check on your cameras and sensors before the holidays?' Plain language, specific reference, soft ask. We'll show you sample messages tailored to your business before any send.
How much revenue does this typically bring back?+
Industry benchmark for dormant-customer reactivation: 3-8% reply rate, of which 30-50% close. On a 300-customer monthly batch that's typically 5-15 reactivated customers per month. For a $500-average-ticket service business, that's $2,500-$7,500/mo in recovered revenue — pays for the agent 12-38x.
Will I get in trouble for sending too many messages?+
No — compliance is built in. Email respects CAN-SPAM (unsubscribe handling). Texts go out on our registered business-texting (A2P 10DLC) line during business hours with automatic STOP handling — nothing for you to register. Each customer gets at most one win-back per quarter unless they reply.
What if I don't have a clean customer list?+
Most service businesses don't. We help with cleanup as part of onboarding — deduplication, format fixing, validity checks. As long as you have names + email or phone, we can work with it.
Can I review messages before they send?+
Yes — by default for the first month. You approve each batch. After the first month most owners flip to auto-send because they trust the output. You can re-enable approval mode anytime.